Responsible Gambling

City Winner Casino maintains an unwavering commitment to responsible gambling. While casino gaming offers entertainment value, the platform acknowledges that gambling can pose risks when not approached mindfully. This page outlines the tools, resources, and support systems available to help players maintain control.

Understanding Responsible Gambling

Responsible gambling means enjoying casino entertainment while maintaining perspective and control. It involves setting boundaries, recognising warning signs, and knowing when to seek help. City Winner provides the tools to support healthy gaming habits.

Key Principles

• Treat gambling as entertainment, not income
• Only wager money you can afford to lose
• Set time and budget limits before playing
• Never chase losses with larger bets
• Take regular breaks during sessions
• Avoid gambling when stressed or emotional

Player Protection Tools

City Winner offers multiple self-regulation features accessible through account settings. These tools empower players to customise their gaming experience according to personal preferences and circumstances.

Deposit Limits

Control spending by setting maximum deposit amounts:

Session Controls

• Time Limits: Set maximum session duration with automatic logout
• Reality Checks: Receive notifications showing elapsed time and session activity
• Login History: Review account access patterns and gaming frequency

Loss Limits

Establish maximum acceptable losses over defined periods. Once reached, betting functionality pauses until the next period begins. This feature prevents emotional decisions during losing streaks.

Cooling-Off Periods

Temporary breaks from gambling range from 24 hours to several weeks. During cooling-off periods, account access remains available for withdrawals, but deposits and gameplay are disabled.

Self-Exclusion Programme

For players requiring extended breaks, self-exclusion provides a formal commitment to abstain from gambling. Options include:

• 6-month exclusion: Medium-term break
• 12-month exclusion: Extended break
• Permanent exclusion: Indefinite account closure

Self-exclusion cannot be reversed during the chosen period. Players must wait until expiration and then actively request reinstatement, which includes a mandatory 24-hour reflection period.

Recognising Problem Gambling

Problem gambling develops gradually and can affect anyone regardless of background. Early recognition enables intervention before serious consequences develop.

Warning Signs

• Spending more time or money than intended
• Neglecting responsibilities for gambling
• Borrowing money or selling possessions to gamble
• Lying about gambling activities
• Feeling irritable when not gambling
• Failed attempts to cut back or stop
• Gambling to escape problems or relieve negative emotions

Getting Help

City Winner connects players with professional support organisations specialising in gambling-related issues. These services offer confidential assistance without judgement.

Support Resources

International Problem Gambling Helpline

• Phone: 1-800-522-4700
• Available: 24 hours, 7 days

GamCare

• Professional counselling and support
• Online chat and forum community

Gamblers Anonymous

• Peer support meetings worldwide
• 12-step recovery programme

City Winner Support

• Email: support@citywinner.org
• Live chat available 24/7
• Trained responsible gambling advisors

Age Verification

City Winner strictly prohibits underage gambling. All accounts undergo age verification, and the platform reserves the right to request documentation confirming identity and age at any time.

Parents concerned about children accessing gambling sites should consider parental control software:

• Net Nanny
• Cyber Patrol
• GamBlock

Our Commitment

City Winner invests in responsible gambling through staff training, tool development, and partnerships with support organisations. The platform contributes to research initiatives and industry-wide efforts to minimise gambling harm.

Player welfare always takes priority over commercial considerations. When signs of problematic behaviour emerge, trained staff may reach out proactively to offer support and information about available tools.