Terms and Conditions

These Terms and Conditions govern the relationship between City Winner Casino and its registered players. By creating an account and using the platform, players agree to abide by these terms in full.

Account Registration

Eligibility Requirements

To register and maintain an account at City Winner Casino, individuals must:

• Be at least 18 years of age (or the legal gambling age in their jurisdiction, whichever is higher)
• Provide accurate personal information during registration
• Reside in a jurisdiction where online gambling is permitted
• Not have a previously closed or self-excluded account
• Accept these Terms and Conditions in their entirety

Account Security

Players bear responsibility for maintaining account security. This includes:

• Creating a strong, unique password
• Never sharing login credentials
• Logging out after sessions on shared devices
• Notifying support immediately of suspected unauthorised access

City Winner reserves the right to suspend accounts showing suspicious activity pending investigation.

Deposits and Withdrawals

Deposit Terms

• Minimum deposit: €20 (varies by payment method)
• Maximum deposit: Subject to account limits and payment provider restrictions
• Deposits processed instantly for most methods
• Players may only deposit using payment methods registered in their own name

Withdrawal Conditions

Verification Requirements

Before processing withdrawals, players must complete identity verification by providing:

• Government-issued photo identification
• Proof of address dated within 3 months
• Payment method verification (card photos, e-wallet screenshots)

Bonus Terms

General Bonus Conditions

All promotional offers at City Winner Casino carry standard conditions unless otherwise specified:

• One bonus per player, household, IP address, or device
• Minimum deposit to qualify: €20
• Wagering requirements must be completed within 30 days
• Maximum bet while bonus active: €5 per round
• Certain games may be excluded or contribute differently to wagering

Wagering Calculation

Wagering requirements apply to bonus amounts unless stated otherwise. Game contributions toward wagering vary:

• Slots: 100% contribution
• Table games: 10% contribution
• Live casino: 10% contribution
• Excluded games: 0% contribution

Bonus Forfeiture

Bonuses and associated winnings may be forfeited if:

• Withdrawal requested before completing wagering
• Terms violation detected
• Abusive bonus behaviour identified
• Account closure requested

Fair Play Policy

Prohibited Activities

City Winner prohibits:

• Opening multiple accounts
• Using automated betting software
• Exploiting technical errors or game malfunctions
• Collusion with other players
• Money laundering or fraud
• Chargebacks without legitimate dispute

Violations result in account termination and forfeiture of funds.

Game Malfunctions

In the event of technical errors, affected bets are void. Displayed results during malfunctions do not constitute valid outcomes. City Winner investigates all reported issues and determines resolutions at its discretion.

Responsible Gambling

City Winner supports responsible gambling through:

• Deposit, loss, and session limits
• Cooling-off periods and self-exclusion
• Links to support organisations
• Trained support staff

Players experiencing gambling difficulties should contact support or visit the Responsible Gambling page for assistance.

Privacy and Data

Personal information is processed in accordance with applicable data protection regulations. City Winner collects, stores, and processes data necessary for:

• Account management and verification
• Transaction processing
• Regulatory compliance
• Service improvement

Players may request data access, correction, or deletion by contacting support.

Amendments

City Winner reserves the right to modify these Terms and Conditions. Material changes are communicated via email or site notification. Continued platform use following changes constitutes acceptance of updated terms.

Contact Information

For questions regarding these Terms and Conditions:

• Email: support@citywinner.org
• Live Chat: Available 24/7 on site

Governing Law

These Terms and Conditions are governed by applicable international gaming regulations. Disputes are resolved through the platform’s internal complaints procedure before escalation to relevant regulatory authorities.